We are certain that you will adore your order when it arrives, but if you don’t for any reason, please just drop us a quick line via our contact us page and we will make it right. Our policy lasts 45 days. If 45 days have gone by since you have received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.
All orders can be cancelled until they are shipped. If your order has been paid and you need
to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping
process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for
ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
* You can submit refund requests within 15 days after the guaranteed period for delivery
(45 days) has expired. You can do it by sending a message on
Contact Us page.
Step 1: Read our refund policy above to determine whether your order qualifies to be refunded/returned.
Step 2: Submit an inquiry including your reason for return at Contact Us page.
Step 3: We confirm the refund amount you qualify for depending on your reason for return and items in your order.
Step 4: We provide the return address and shipment labeling instructions. If you do not follow our instructions, we cannot give you your refund!
Step 5: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels! Please print out your order confirmation email and include it in the returning package.
Step 6: Notify us via email that you have sent your return and provide us with your tracking number if applicable.
Step 7: We will process your return within 10 business days of receiving your returned items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet after 10 business days of the product arriving in our warehouse, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message through our contact page.